Refund policy

Last updated: March 12, 2026

This Return & Refund Policy applies to all purchases made through canadianmarkt.com, operated by Buynova LLC

We value customer satisfaction and aim to make your shopping experience smooth and transparent. Please read our policy carefully before making a purchase.

Returns

We accept returns under the following conditions:

  • Items must be returned within 30 days of delivery

  • Products must be unused, unworn, and in original packaging

  • Proof of purchase (order number or receipt) is required

Certain items are non-returnable, including but not limited to:

  • Personal care and hygiene products

  • Items marked as Final Sale

  • Gift cards

  • Products damaged due to misuse or normal wear and tear

Return Process

To initiate a return, please contact us at:

📧 canadianmarkt@proton.me

Include your order number and reason for return. Once approved, return instructions will be provided.

⚠️ Returns sent without prior approval will not be accepted.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • Original shipping fees are non-refundable.

  • We recommend using a trackable shipping service, as we are not responsible for lost returns.

Refunds

Once we receive and inspect your returned item, you will be notified of the approval or rejection of your refund.

If approved:

  • Refunds will be issued to the original payment method

  • Processing time: 5–10 business days, depending on your bank or payment provider

Exchanges

We only replace items if they are defective, damaged, or incorrect.

If you need an exchange, contact us at canadianmarkt@proton.me

 

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery and include clear photos. We will resolve the issue promptly at no additional cost to you.

International Shipping Note

Our products are sourced from the United States and shipped to Canada.

Any customs delays or duties (if applicable) are the responsibility of the customer unless otherwise stated at checkout.

Contact Information

Buynova LLC

75 E 3rd St STE S92

Sheridan WY 82801

+1 (305) 900 2550

🌐 Website: https://canadianmarkt.com

📧 Email: canadianmarkt@proton.me